Returns

You may return goods purchased from us subject to the following:

1. We are notified of your wish to return within 14 days of delivery.
2. Before returning anything you must contact us and we will give you a goods return number. This number must be included with the returned items otherwise will be unable to process them.
3. On payment an agreed restocking and handling charge of 20% (unless goods were defective when delivered).
4. Were the goods are as fit for sale on their return as they were on delivery.
5. The customer bears the cost of returning the goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. We strongly recommend the use of recorded delivery when returning goods and that proof of postage is retained.

Loss, Delay & Damaged Goods

Although Al Wasay Store is responsible for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. Al Wasay Store themselves will not accept liability for any claim for non-delivery of goods or items deemed Broken in Transit, though will happily claim compensation or replace goods where applicable via the appropriate carrier on your behalf.

A Signature Is Needed

All parcels leave Al Wasay Store with a tracking number and will need to be signed for. Please ensure that someone will be at the delivery address to sign for your goods. If you think you may not be at home, may we suggest you change your delivery address from the link on the left of this page to a work address or neighbour.

Can You Leave An Item Without A Signature?

Many customers may wish us to leave the parcel at the delivery address with no signature if they are out. We are happy to do this but it will be at the driver's discretion and customers’ liability. For clarity and within our anti-fraud policy, if any parcel is left, then Al Wasay Store and the carrier disclaim any liability whatsoever for loss, damage or theft.

Refused Deliveries & Return to Sender

Subsequent to a second or third delivery attempt by our couriers, your parcel will be returned to us as "Return To Sender". Similar and should you refuse a delivery, this would be returned to us. Such returns will mean we incur an additional carriage cost for the parcel. To this end, we reserve the right to apply a £7.49 return carriage and administration fee to resend your parcel.